“I Expected More From You”: The Effect of Expectation-Disconfirmation on Employees’ Satisfaction With Supervisory Support

Are employees less satisfied with supervisor support when their expectations are disconfirmed? In this study, we examine question for both predictive (what will happen) and normative should happen). Results from two preregistered experiments suggest that expectation-disconfirmation does not affect satisfaction support. Instead, find as perceived by participants affects We conclude even though seems to be the most important predictor of satisfaction, disconfirmation also influences employees’